Refund policy

Oh no! Sorry, it was not a pawfect fit! 

Message us and we will send you the details on where to send it back. Email us at info@dougsworld.eu or message us in Instagram or FB.

We will pawcess returns and exchanges within 7 days as long as there are no bite marks or distinct smell on it. Sometimes accident happen but unfortunately, we cannot accept it. Otherwise, you can return your product for a store credit, a different product or refund to the original payment method. Please remember that it may take sometime for your bank or credit card company to pawcess or post the refund. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.